The programmer in me would want to investigate any possible data bug or data-processing bug where some code didn't account for characters outside the usual 26, like the "ü" in your name - causing mismatch. Like an ajax request not being utf-encoded, something like that, converting it into a "u" or a question mark. Also has to be an edge-case (perhaps around the new / coffee-shop location)... anyway, I don't work at Meta so that hypothesis is useless I guess.

God! These repeated horror stories of the "big 2" companies we depend on for ads blocking people for no reason, is a scary thing for anyone wanting to do any kind of businss.

The kind of power these companies wield, and how they are careless in how they use it, makes me hesitate even to discuss all this.

It may be their platform, and they may not have a legal obligation to answer to anybody, but they do have a moral obligation to the world to play fair when most of the online advertising on the Internet depends on them, uses them, and gives them a lot of money. Just because it is a collective and not an individual that has given them this place, they should be no less accountable.

Saying "Oh we use an AI, it is okay 95% of the time, the rest is collateral damage, it is our platform so we will do this" carries no honor. It is a cold-blooded selfish strategy that hurts individual advertisers, developers,.. all the "small" people.

If these companies have any honor, they should migrate these processes to human rather than AI. Not just the review but the suspensions in the first place. And over time, let AI catch up, make suggestions and so on until it gets as good as or better than human decisions.

If.. if only.